Refund Policy

You may request a full refund for a one-time Full Report purchase for any reason within 14 calendar days of the original purchase date. The window begins when FastSpring confirms the order.

Email support@aitripconcierge.com from the address used at checkout. Include the FastSpring order reference, the report or destination, and a short note identifying the purchase. You may tell us what went wrong, but a detailed justification is not required within the 14-day window.

We normally review requests within two business days. We may ask for enough information to find the order, confirm ownership, or understand an access problem.

The 14-day policy covers situations such as:

• the report was not delivered or cannot be accessed after reasonable troubleshooting;
• a duplicate or accidental order;
• a report that is materially incomplete or does not match the trip brief submitted;
• a technical error generated the wrong report or prevented meaningful use;
• you reviewed the purchase and decided the Full Report is not right for you.

FastSpring is the merchant and seller of record for purchases made through its checkout. Once a refund is approved, FastSpring returns the payment to the original payment method and updates the transaction record. Applicable taxes are handled as part of that process.

Your bank, card issuer, PayPal, or other payment provider controls when the credit appears. Processing time after FastSpring issues the refund can vary by payment method and country.

Contact us promptly if a charge appears duplicated or unauthorized. Include the order reference if available, but do not email a full card number or card security code. FastSpring may also issue refunds directly when its fraud or payment teams determine that action is required.

We may decline requests involving fraud, repeated abuse of the refund policy, or purchases outside the 14-day window, except where applicable law requires otherwise. Nothing in this policy limits consumer rights that cannot be waived in your country or state.

This policy applies to the Trip Concierge digital report. Refunds for hotels, flights, transfers, or other services booked through third parties are governed by those providers. See our Terms of Service for the service boundary.