Refund Policy

You may request a full refund for a one-time Full Report purchase for any reason within 14 calendar days of the original purchase date. The window begins when PayPal confirms the payment.

Email support@aitripconcierge.com from the address used at checkout. Include the PayPal order reference, the report or destination, and a short note identifying the purchase. You may tell us what went wrong, but a detailed justification is not required within the 14-day window.

We normally review requests within two business days. We may ask for enough information to find the order, confirm ownership, or understand an access problem.

The 14-day policy covers situations such as:

• the report was not delivered or cannot be accessed after reasonable troubleshooting;
• a duplicate or accidental order;
• a report that is materially incomplete or does not match the trip brief submitted;
• a technical error generated the wrong report or prevented meaningful use;
• you reviewed the purchase and decided the Full Report is not right for you.

Approved refunds are issued through PayPal to the original payment method. PayPal updates the payment record and controls processor timing; your bank or card issuer may require additional time before the credit appears.

A completed refund or payment reversal revokes future access to the report. Content already viewed or downloaded cannot be recalled.

Contact us promptly if a charge appears duplicated or unauthorized. Include the PayPal order reference if available, but do not email a full card number or card security code. PayPal may also reverse a payment when its fraud or dispute process requires it.

We may decline requests involving fraud, repeated abuse of the refund policy, or purchases outside the 14-day window, except where applicable law requires otherwise. Nothing in this policy limits consumer rights that cannot be waived in your country or state.

This policy applies to the Trip Concierge digital report. Refunds for hotels, flights, transfers, or other services booked through third parties are governed by those providers. See our Terms of Service for the service boundary.